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Care Management Specialist
1 month ago
We are seeking a dedicated Care Management Specialist to lead our Specialist Care team and drive excellence in customer care. As a key member of our team, you will be responsible for mentoring and developing your team members, ensuring they meet their targets for client service and quality.
Our ideal candidate will have experience in handling property insurance claims, a proven track record of delivering excellent customer service, and strong organisational skills. If you are a motivated and ambitious individual who is passionate about making a difference, we encourage you to apply.
Key Responsibilities:
- Mentor, train, and develop direct reports to achieve their full potential
- Support the team in complex customer and claim circumstances
- Ensure the team meets its targets for client service, technical reporting, and quality
- Promote and deliver our goal of making claims easy for everyone
- Understand the importance of excellent customer care and deliver it with the team
- Meet financial targets set for the team and influence financial outcomes
- Complete progressive performance meetings for the team
- Comply with all Sedgwick processes and procedures
What We Offer:
- Flexible working arrangements to suit your needs
- Competitive salary and benefits package
- Opportunities for growth and development with our company
We are a company that values creativity, caring, and diversity. We are committed to supporting our colleagues and providing a work environment that is fair and inclusive.