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IT Services Officer
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at The City Of Liverpool College. As an IT Support Specialist, you will be responsible for providing technical support to our staff and students, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities- Technical Support: Provide first-line technical support to staff and students, troubleshooting and resolving IT issues in a timely and efficient manner.
- IT Systems Management: Ensure the smooth operation of our IT systems and infrastructure, including desktops, laptops, servers, and network equipment.
- Network Administration: Administer and maintain our network infrastructure, including routers, switches, and firewalls.
- Software Deployment: Deploy and configure software applications and systems, ensuring compatibility and optimal performance.
- Hardware Maintenance: Perform routine maintenance and repairs on IT equipment, including desktops, laptops, and printers.
- Documentation and Record Keeping: Maintain accurate records of IT issues, resolutions, and maintenance activities.
- Collaboration and Communication: Work closely with colleagues and stakeholders to ensure effective communication and collaboration on IT-related matters.
- Technical Knowledge: Possess in-depth knowledge of IT systems, infrastructure, and software applications, including Microsoft Windows, Microsoft Office, and network protocols.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze and resolve complex IT issues.
- Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with staff and students at all levels.
- Experience: Minimum 2 years of experience in a similar IT support role, with a strong understanding of IT systems and infrastructure.
- Competitive Salary: We offer a competitive salary and benefits package, including annual leave, pension scheme, and access to our Employee Benefits Platform.
- Professional Development: Opportunities for professional development and training, to enhance your skills and knowledge in IT support.
- Collaborative Work Environment: Work in a collaborative and dynamic environment, with a team of experienced IT professionals.
