Retail Store Leader

3 weeks ago


London, Greater London, United Kingdom Betfred Group Full time

About the Role

We are seeking a highly skilled and experienced Retail Store Leader to join our team as a Betting Shop Manager. As a key member of our retail team, you will be responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience.

Responsibilities

  • Lead and develop a team of retail colleagues to deliver exceptional customer service and achieve sales targets.
  • Develop and implement retail strategies to drive sales growth and improve customer engagement.
  • Ensure compliance with company policies and procedures, including responsible gambling practices.
  • Monitor and manage shop performance, including sales, customer satisfaction, and employee engagement.
  • Collaborate with other departments to achieve business objectives and improve customer experience.

Requirements

  • Proven experience in retail management, preferably in the betting or gaming industry.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong business acumen, with the ability to analyze data and make informed decisions.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Excellent customer service skills, with a focus on delivering a high-quality customer experience.

What We Offer

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance and pension scheme.
  • A flexible working environment, with opportunities for career progression.
  • A dynamic and supportive team culture.

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