Student Success Advisor
2 weeks ago
As a Student Success Tutor at Global Banking School, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be at the heart of this role.
Key Responsibilities:- Act as a nominated adviser for a defined group of students, providing guidance and support on academic and IT-related matters.
- Be the main interface between students and GBS services, ensuring timely and effective communication.
- Develop and maintain accurate records of student contact and attendance.
- Identify and report common academic and IT-related issues that may benefit from a pre-emptive solution.
- Work with academic colleagues to contact students who have not submitted summative assessments and refer to the retention team as appropriate.
- Assist with the administration of surveys and the collection of results for analysis by the Planning, Information and Delivery department.
- Support the Registry with induction/enrolment processes as required.
- Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
- Strongly developed sense of service delivery and customer/student-focused approach.
- Strong interpersonal skills, including active listening, excellent written and verbal communication.
- Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Good attention to detail and ability to work well as part of a team.
- Ability to work under pressure and to deadlines, with a strong customer service ethic.
- Ability to handle sensitive and personal information with tact and confidentiality.
- Ability to maintain working relationships and appropriate boundaries.
The successful candidate will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment.
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Student Success Advisor
1 week ago
Birmingham, Birmingham, United Kingdom Global Banking School Full timeJob Title: Student Success TutorAs a Student Success Tutor at Global Banking School, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be at the heart of this role.Key Responsibilities:Act as a nominated adviser for a defined group of students, providing...
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Student Success Advisor
1 week ago
Birmingham, Birmingham, United Kingdom Global Banking School Full timeJob Title: Student Success TutorAs a Student Success Tutor at Global Banking School, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be at the heart of this role.Key Responsibilities:Act as a nominated adviser for a defined group of students, providing...
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Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly motivated and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Maintain a comprehensive knowledge of support services available at...
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Student Success Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly motivated and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Maintain a comprehensive knowledge of support services available at...
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Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly motivated and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Maintain a comprehensive knowledge of support services available at...
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Student Success Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAt GBS Global Applied Knowledge, we are seeking a highly motivated and dedicated Student Success Tutor to join our team. As a Student Success Tutor, you will play a pivotal role in maintaining high levels of student retention and satisfaction.Key Responsibilities:Maintain a comprehensive knowledge of support services available at...
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Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
-
Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
-
Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
4 days ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
-
Student Success Advisor
4 days ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
2 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
-
Student Success Advisor
3 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
2 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
14 hours ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
18 hours ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
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Student Success Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...
-
Student Success Advisor
4 weeks ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeStudent Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...