
Global IT Service Desk Officer
6 hours ago
SISL Global is looking for a talented Global IT Service Desk Officer to join our team in the UK. As a key member of our IT support team, you will be responsible for delivering exceptional onsite IT support and services to all users of our client.
The successful candidate will have a strong background in IT support, excellent communication skills, and a focus on end-user experience. They will be required to perform on-site IT services and support, including walk-in and on-site support, as well as supporting local IT infrastructure and maintaining inventory of equipment.
Salary: £40,000 - £55,000 per annum (dependent on experience)
This role requires a minimum of 3-6 years of IT support related experience and a degree in IT/Computer Science or a relevant field. Fluency in oral and written English is essential, and experience with ITSM tools like ServiceNow and ticket handling is highly desirable.
Key Responsibilities:
- Perform on-site IT services and support, including walk-in and on-site support
- Support local IT infrastructure
- Maintain inventory of equipment
- Record all support incidents in Service-Now and work towards achieving response and resolution KPIs
Requirements:
- Minimum 3-6 years of IT support related experience
- Degree in IT/Computer Science or a relevant field
- Fluency in oral and written English
- Experience with ITSM tools like ServiceNow and ticket handling
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