Operations Manager
4 weeks ago
We're seeking an experienced Operations Manager to lead our weekend delivery operations and manage weekday preparations. As a key member of our team, you'll oversee staff management, coordinate suppliers, and ensure procedures are followed and schedules are met.
ResponsibilitiesWeekend Operations (Saturday & Sunday, Midnight to 9am):
- Manage staff, coordinate suppliers, and ensure procedures are followed and schedules are met.
- Coordinate with our customer service team to keep them updated of developments that happen on shift.
- Provide real-time feedback and training to team members, promoting continuous improvement.
- Ensure productivity across all areas by effectively guiding and motivating a team of 25 delivery riders and 15 packers.
- Ensure over 1,500 orders are packed and delivered across the weekend.
Weekday Operations (9am to 5pm, 3 weekdays):
- Manage supply chain logistics, placing orders with suppliers and ensuring everything is ready for the weekend.
- Coordinate bike maintenance schedules to ensure all equipment is prepared.
- Plan and route all deliveries ahead of weekend shifts, ensuring accurate and efficient execution.
- Monitor team performance and ensure operational readiness by preparing the 30-50 packers and riders for weekend shifts.
We're looking for someone with experience in logistics, depot management, or delivery operations. You'll need strong organisational and problem-solving skills, excellent verbal and written communication skills, and the ability to work well under pressure and resolve issues effectively.
Why Join Us?At Butter & Crust, we're committed to sustainability and supporting local businesses. As an Operations Manager, you'll play a key role in delivering weekend joy to thousands of households across London. You'll also enjoy a competitive salary and opportunities for growth and career advancement.
We're a rapidly growing company that values diversity and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds and believe that a diverse team helps drive innovation and success.
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