Global Technical Support Engineer

6 days ago


London, Greater London, United Kingdom Dematic Full time

Dematic is looking for a skilled Technical Support Engineer to join our global team. As a Technical Support Engineer, you will play a vital role in delivering excellent technical support to our customers worldwide.

You will work closely with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales. Your primary objective will be to ensure that incidents are correctly logged and assigned, and accurately updated as the resolution progresses.

We offer a competitive salary of around $80,000 - $100,000 per year, depending on experience and qualifications. Our benefits package includes a Group Personal Pension scheme, private health scheme, life assurance, and campus facilities.

To excel in this role, you will need a strong command of the English language, a team player mentality, and familiarity with incident management and reporting tools. Preferred skills include knowledge of ITIL processes, technical problem-solving aptitude, and a willingness to visit customers' sites.

  • Key Performance Indicators:
  • Prompt resolution of incidents
  • High-quality communication with customers
  • Collaboration with colleagues


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