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Reliability Engineer

2 months ago


Co West Midlands, United Kingdom Ampa - Legal & Professional Services Full time
About the Role

We are seeking a highly skilled System Reliability Engineer to join our team. As a key member of our infrastructure team, you will play a critical role in maintaining, supporting, and monitoring our existing infrastructure, including servers, storage, networks, data, and applications.

Key Responsibilities
  • Maintain and support various IT systems and associated projects, ensuring stability and compliance with technology standards.
  • Perform maintenance tasks, including installation of patches and upgrades, with a deep understanding of the production environment and continuous availability targets.
  • Take full accountability for allocated project actions, technical problems, and incidents, conducting root cause analysis and remediation as required.
  • Monitor systems availability, performance, capacity, and trends against baseline metrics, leveraging monitoring and event tools to support stabilization and lifecycle.
  • Liaise with internal and external partners, including user groups, technical IT consultants, and project managers, to ensure effective communication and collaboration.
  • Demonstrate subject matter technical expertise across Microsoft technologies, virtualization, cloud technologies, networking, and storage, ensuring technical documents and policies are up-to-date and accurate.
Requirements
  • Microsoft solutions, including Exchange, AD, SQL, VPN, DNS, DHCP, and cloud-based architecture (Azure, Exchange Online, Arc, Intune, Endpoint).
  • Microsoft 365, Windows Server Infrastructure, HPE Server and Blade Infrastructure, Networking (HPE ProCurve and FlexFabric), and Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
  • Ability to quickly arbitrate, prioritize, and filter change/deployment issues to identify solutions.
About Us

Ampa - Legal & Professional Services is a leading group of legal and professional services brands, home to leading legal services firms such as Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons, and others. Our 'House of Brands' converges legal and professional service brands to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines, including HR, IT, finance, and marketing.

We are dedicated to creating an environment where each brand thrives through mutual growth and cooperation, using the strength of our collective resources to empower our brands to flourish. If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.