Senior Quality Assurance Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom Questech Recruitment Ltd Full time £40,000
Quality Assurance Manager

Questech Recruitment Ltd is seeking a highly skilled Quality Assurance Manager to join their team. The ideal candidate will have experience in a similar, senior Quality position within the manufacturing sector.

Key Responsibilities:
  • Deliver the highest levels of customer service, best working practices, and quality of products to clients.
  • Establish and maintain an IATF management system.
  • Manage Quality Management System (QMS), IATF and technical documentation and ensure proper retention of records and documents.
  • Ensure that the QA department continually strive to achieve the targets set by the business in both productivity and quality.
  • Work as part of the Management team to share ideas and improve operations, recommending and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standard requirements.
  • Monitor and report on quality KPIs, developing action plans to correct adverse trends and to drive continuous improvements in the quality performance of the business.
  • Review and resolve customer complaints, visiting the customers where necessary.
  • Set department objectives and review and assess on-going performance of direct reports.
  • Overall responsibility for quality and procedure manuals.
  • Responsible for production test and inspection activities and resources.
  • To ensure all administration databases are up to date and correct.

Requirements:
  • Experience in a similar, senior Quality position within the manufacturing sector.
  • Ability to deliver the highest levels of customer service, best working practices, and quality of products to clients.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work as part of a team and share ideas and improve operations.
  • Ability to monitor and report on quality KPIs and develop action plans to correct adverse trends.
  • Ability to review and resolve customer complaints and visit customers where necessary.
  • Ability to set department objectives and review and assess on-going performance of direct reports.
  • Ability to ensure all administration databases are up to date and correct.


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