Cyber Security Solution Specialist
3 weeks ago
An industry leader in data protection solutions seeks a dedicated Cyber Security Solution Specialist to join their vibrant team.
Key Responsibilities:
- Steers customers towards ultimate satisfaction through expert oversight and personalized recommendations.
- Gain an in-depth knowledge of client solutions. Educate and empower customers with information on new features and releases.
- Develop tailored plans to ensure customers consistently meet their business targets.
- Lead Quarterly Business Reviews aligning services with customer strategic ambitions.
- Monitor usage trends to draw insights and offer informed recommendations.
- Evaluate customer satisfaction proactively through regular assessments.
- Identify renewal risks and collaborate across teams to secure successes.
- Drive retention by illustrating the value of our products through quarterly analyses.
- Relay customer feedback to internal teams to improve product quality and service experiences.
Required Qualifications:
- Proven experience within a similar role, ideally within the Cyber Security/SaaS arena
Benefits:
- Health insurance
- Company pension scheme
- Career development opportunities
- Supportive team environment
- Innovative and dynamic company culture
Estimated salary: £40,000 Basic + OTC
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