Digital Innovation Proposition Lead

2 weeks ago


Reading, Reading, United Kingdom Three Full time
Job Description:

The Senior New Proposition Lead will support the Senior New Proposition Manager (Connected Services) on the development and execution of the connected services roadmap items.

This role will lead the end-to-end proposition design & delivery working closely with the following areas: Commercial, Finance, Technology, Direct & Indirect Channels, whilst meeting our key contractual and regulatory obligations.

Key Responsibilities:
  • Own your proposition design & execution, ensuring the deployment of the technical solution meets the original scope of the proposition researched and proposed and requested.
  • Provide effective stakeholder engagement, communicating progress effectively and managing change proactively.
  • Never settle for the status quo and take ownership of your proposition, continually assessing strengths and defining areas to improve with a pragmatic approach.

Key Skills and Qualifications:

  • A curious mindset, looking for inspiration as you input into the NPD roadmap that will differentiate Three UK in the market across non mobile products.
  • Stay close to the competition and understand their customer offer and recommend how we best respond to create a point of difference.
  • Strong understanding of customer journey (digital first) across all our channels and ensuring appropriate requirements are captured to have Customer at heart of all decisions.
  • Manage any issues, risks and concerns with the delivery of the new propositions working cross-functionally and closely with Commercial, Service, Retail, Digital, Finance, Technology and LGRA teams as necessary, to resolve and track these to completion.
  • Support gathering of business requirements, business rules and guide DG / MEC inputs for all new propositions being developed.
  • Support and collaborate with build, test, deployment and trial of the new propositions being executed and launched in the market.
  • Support GTM activities for delivering the new proposition in the market.
  • Support post launch activities like hyper-care and incident management process during the warranty period
  • Support the new proposition documentation process.
  • Support any partner or vendor interlocks needed to deliver the new proposition.


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