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Domestic Appliance Repair Specialist

1 month ago

Huddersfield, Kirklees, United Kingdom Pacifica Full time

About Pacifica

Pacifica is one of the UK’s largest providers of outsourced support and repair of domestic appliances.

We employ over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future.

As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

Our Purpose

We exist to keep households running while protecting the environment.

Our Vision

We are proud to care for our customers' appliances for a more sustainable world.

About the Role

As an experienced field-based domestic appliance engineer, you will be provided with the tools to win and succeed.

Our field community of employed engineers are there to share best practices and to feel part of a team, creating and delivering service excellence for every customer.

Every day, you will use your expertise and product knowledge to diagnose and resolve issues, focusing primarily on Hisense branded products.

You'll be supported by our regional field service teams who together and independently work productively to repair our customers' appliances in their homes.

Key Responsibilities

  • Diagnose and resolve domestic appliance issues
  • Work collaboratively with our teams to deliver a first-class service to our customers
  • Communicate effectively with customers and colleagues
  • Meet productivity and quality standards

Requirements

  • Minimum 2 years' experience in the white goods repair sector
  • Up-to-date working knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers

What We Offer

  • Competitive salary of £26,000 to £35,000 per annum dependent on skill set and experience, with wage increases based on performance
  • Bonus scheme available to increase your earnings
  • Working 8-hour day (usually 9am-5pm), Monday – Friday
  • Pre-planned routes and drive time included
  • Intime daily parts delivery to a designated parts collection point local close to your location

Additional Benefits

  • Company van, including air-conditioning, electric windows, and car play, fuel card, uniform, specialist tools, mobile tablet, and PPE are all supplied
  • Company Pension scheme
  • Private Van use (optional, subject to HMRC Tax rules)
  • 30 days annual holiday allowance (will rise with length of service) including 8 bank holidays
  • Wellbeing and fantastic work–life balance
  • Excellent opportunities for progression and promotion within our business
  • Death in service benefit at 3x salary
  • Company online retailer saving portal
  • Complimentary MAP – (Multi Appliance Protection) for your own home appliances
  • Costa card gift cards – monthly nominations by Team Managers
  • Entry into Monthly Cash Prize Draw
  • Van stock supplied and automatically replenished based on your personal usage
  • Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process
  • Easy to use in-house engineer software for repair visits
  • No Sales targets for customer consumables
  • Pre-order against your own jobs
  • Specialist training

We work with a small selection of the world’s leading manufacturers, including;

Manufacturers – Electrolux, AEG Zanussi, Vestel, LG, Hisense, and Lamona.

Important

You will need to hold a full UK manual Driving Licence with no more than 6 points.