Service Desk Operations Manager
5 days ago
Job Summary:
We are seeking an experienced Service Desk Manager to join our team at In Technology Group Limited. As a key member of our IT support team, you will be responsible for overseeing the daily operations of the service desk, ensuring efficient and high-quality IT support for our clients.
Key Responsibilities:
- Manage and coordinate the service desk team to deliver exceptional IT support services
- Develop and implement processes to improve service desk efficiency and effectiveness
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor and analyze service desk performance metrics to identify areas for improvement
Requirements:
- Proven experience in a service desk management role
- Strong technical knowledge of IT systems and infrastructure
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
Competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment.
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