Service Desk Operations Manager

5 days ago


ClactononSea, Essex, United Kingdom In Technology Group Limited Full time

Job Summary:

We are seeking an experienced Service Desk Manager to join our team at In Technology Group Limited. As a key member of our IT support team, you will be responsible for overseeing the daily operations of the service desk, ensuring efficient and high-quality IT support for our clients.

Key Responsibilities:

  • Manage and coordinate the service desk team to deliver exceptional IT support services
  • Develop and implement processes to improve service desk efficiency and effectiveness
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Monitor and analyze service desk performance metrics to identify areas for improvement

Requirements:

  • Proven experience in a service desk management role
  • Strong technical knowledge of IT systems and infrastructure
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

Competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment.



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