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Customer Service Representative
2 months ago
**About the Role**
We are seeking a highly adaptable and customer-focused individual to join our team as a Customer Service Representative at our Cromer Road branch in North Walsham. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships, and providing a great service to our customers.
**Key Responsibilities**
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers with their purchases, providing information on our products and services, and helping to negotiate with suppliers and customers.
- Ensure the safe and correct movement of products around the branch, adhering to all safety policies and procedures.
- Work collaboratively with colleagues to achieve sales targets and provide a positive customer experience.
**What We Offer**
- A competitive salary with annual salary reviews.
- A contributory pension scheme.
- Colleague discounts across a variety of Group businesses, including special discounts at Tool Station, Tool Hire, and our Trade Merchanting businesses.
**Requirements**
- High levels of energy and drive, with the ability to work in a dynamic and fast-paced environment.
- Friendly and outgoing, with excellent communication skills and the ability to build strong relationships with customers.
- Ability to adapt to changing situations and priorities, with a strong focus on customer satisfaction.