House Manager
3 weeks ago
About the Role
We are seeking a customer-centric professional to join our team as a House Manager at McCarthy Stone. As a key member of our management team, you will be responsible for enhancing the quality of life for our homeowners and enabling them to maintain their independence.
Key Responsibilities
- Welcoming new homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the 'face' of McCarthy Stone for the families and friends of our homeowners.
- Dealing with homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Requirements
- Excellent communication skills with a real 'can-do' attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
About McCarthy Stone
McCarthy Stone is the leading UK's retirement living providers. We are committed to delivering high-quality services and creating a supportive community for our homeowners. As a member of our team, you will have the opportunity to make a real difference in the lives of our residents and contribute to our mission of enhancing their quality of life.
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