Retail Team Leader

4 weeks ago


Peterborough, Peterborough, United Kingdom Moto Full time
Customer Service Manager - Moto

We are seeking a skilled and enthusiastic Customer Service Manager to join our team at Moto.

The ideal candidate will have previous experience of leading or supervising a team, with a passion for delivering a memorable customer experience.

The role will involve leading your teams to achieve and deliver excellent brand standards and customer service, maximising profit by driving sales and controlling costs, and partnering with the Store Manager in setting targets for the team to achieve.

What we offer our Customer Service Managers:

  • Annual bonus up to 3,445pa*
  • Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
  • Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Customer Service Manager:

  • Leading your teams to achieve and deliver excellent brand standards and customer service
  • Maximising profit by driving sales and controlling costs
  • Processing stock counts and orders
  • Partnering with the Store Manager in setting targets for the team to achieve
  • Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
  • Taking ownership of customer feedback, responding appropriately in a timely manner
  • Supporting the team with preparing food and refreshments

What you'll bring to us:

  • Previous experience of leading or supervising a team highly desirable
  • Passion for delivering a memorable customer experience
  • Great communication skills and be comfortable making decisions
  • Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

Where our customer's journey pauses, yours just begins.

Apply today

*Please note internally this role is called Team Leader

INDTL

Want to know what it's like to work for us? Find out from our colleague Fabiana



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