Complex Claims Assessor and Process Improvement Leader

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Merje Full time

Job Overview

This is an exciting opportunity to join MERJE as an Income Protection Claims Specialist and play a key role in assessing complex claims, mentoring team members, and driving process improvements.

The ideal candidate will have a strong understanding of income protection insurance and a passion for delivering exceptional customer service.

Responsibilities

  • Assess complex claims and make informed decisions
  • Mentor and guide team members to improve performance
  • Drive process improvements to increase efficiency and productivity

Requirements

  • Extensive knowledge of income protection insurance
  • A passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills

Benefits

  • A competitive salary of £45,000 + bonus
  • A fully remote working environment
  • Ongoing training and development opportunities


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