Network Support Engineer

3 weeks ago


Basingstoke, Hampshire, United Kingdom Gc 1971 Ltd Full time
Descriptions (3):

Gc 1971 Ltd is committed to delivering exceptional customer service and technical support for our clients. We are seeking a skilled Field Service Engineer Printer Engineer to join our team.

The ideal candidate has hands-on experience with Kyocera, Canon, or Konica Minolta hardware and basic knowledge of Microsoft networks, including DHCP, DNS, and TCP/IP protocols. You will work in a team of 5 experienced engineers, visiting maximum 2 clients per day in the area of Basingstoke Reading or South London.

Salary: £55,000 - £70,000 per annum

Job Overview:

  • Deliver exceptional customer support, resolving hardware and software faults.
  • Maintain and administer print and scan solutions, ensuring functionality and efficiency.
  • Support Kyocera, Canon, or Konica Minolta hardware and Microsoft Networks DHCP DNS, TCP/IP LDAP, Active Directory.
  • Complete service calls efficiently, adhering to response times and KPI targets.
  • Use proactive troubleshooting tools and procedures to resolve issues on-site or remotely.
  • (Return faulty parts and maintain a well-stocked toolkit, including technology devices)
  • Participate in training to keep knowledge up to date, supporting career progression.
  • Provide basic support for software products and escalate complex issues to software consultants.

Essential Skills:

  • Hands-on experience with Kyocera, Canon, or Konica Minolta hardware.
  • Brief understanding of Microsoft networks, including DHCP, DNS, and TCP/IP protocols.
  • Familiarity with print and document management software (e.g., Equitrac, Papercut, PCounter).

Additional Benefits:

  • A competitive salary package including a company car and fuel card.
  • A comprehensive benefits package including a company laptop and mobile phone.
  • Opportunities for career development and growth.


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