Network Support Engineer
3 weeks ago
Gc 1971 Ltd is committed to delivering exceptional customer service and technical support for our clients. We are seeking a skilled Field Service Engineer Printer Engineer to join our team.
The ideal candidate has hands-on experience with Kyocera, Canon, or Konica Minolta hardware and basic knowledge of Microsoft networks, including DHCP, DNS, and TCP/IP protocols. You will work in a team of 5 experienced engineers, visiting maximum 2 clients per day in the area of Basingstoke Reading or South London.
Salary: £55,000 - £70,000 per annum
Job Overview:
- Deliver exceptional customer support, resolving hardware and software faults.
- Maintain and administer print and scan solutions, ensuring functionality and efficiency.
- Support Kyocera, Canon, or Konica Minolta hardware and Microsoft Networks DHCP DNS, TCP/IP LDAP, Active Directory.
- Complete service calls efficiently, adhering to response times and KPI targets.
- Use proactive troubleshooting tools and procedures to resolve issues on-site or remotely.
- (Return faulty parts and maintain a well-stocked toolkit, including technology devices)
- Participate in training to keep knowledge up to date, supporting career progression.
- Provide basic support for software products and escalate complex issues to software consultants.
Essential Skills:
- Hands-on experience with Kyocera, Canon, or Konica Minolta hardware.
- Brief understanding of Microsoft networks, including DHCP, DNS, and TCP/IP protocols.
- Familiarity with print and document management software (e.g., Equitrac, Papercut, PCounter).
Additional Benefits:
- A competitive salary package including a company car and fuel card.
- A comprehensive benefits package including a company laptop and mobile phone.
- Opportunities for career development and growth.
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