Current jobs related to Incident and Problem Resolution Specialist - Cheltenham, Gloucestershire - Spirax-Sarco Engineering
-
Incident and Problem Resolution Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full timeJob Title: Incident and Problem Resolution SpecialistJob Summary:The Incident and Problem Resolution Specialist will be responsible for owning the design and delivery of a Global Incident and Problem Management function. This role will involve owning incident and problem resolution, working collaboratively across multiple departments to identify root cause,...
-
Incident and Problem Resolution Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full timeSpirax Group Job DescriptionJob Title: Incident and Problem ManagerAt Spirax Group, we are seeking a highly skilled Incident and Problem Manager to join our team. The successful candidate will be responsible for owning the design and delivery of a Global Incident and Problem Management function.Key Responsibilities:Develop and implement incident and problem...
-
Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full timeJob OverviewSpirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.About the RoleWe are seeking an experienced Industrial Incident and Problem Resolution Specialist to own the design and...
-
Electronics Fault Resolution Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom Omega Resource Group Full timeThe Electronics Fault Resolution Specialist role is an exciting opportunity for a skilled Electronic Engineering professional to join our thriving manufacturing business in the Cheltenham area.About the RoleThis position offers a chance to work on a variety of electronic products in the aerospace and defence sector, providing technical support and...
-
Technical Support Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom BladeRoom Data Centres Full timeJob Description:This is an onsite role located in Cheltenham, Gloucestershire. The position involves providing escalated technical support and ensuring the seamless functioning of our IT service.We are seeking a highly skilled Technical Support Specialist to join our team as a 2nd Line Support Engineer. This role will play a crucial part in providing...
-
Conflict Resolution Specialist
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Chadwick Nott Full timeAbout the RoleWe are seeking a skilled Conflict Resolution Specialist to join our esteemed team at Chadwick Nott in Cheltenham.Job OverviewThis is a permanent and full-time opportunity that offers a competitive salary of £45,000 per annum.The successful candidate will have 2-5 years of experience in contentious trust and probate work, with strong...
-
Mathematical Problem Solver
1 month ago
Cheltenham, Gloucestershire, United Kingdom GCHQ Full timeJob SummaryGCHQ is a leading intelligence, cyber, and security agency that protects the UK from threats. We use cutting-edge technology and partnerships to identify, analyze, and disrupt threats. Our mission is to keep the UK safe, and we achieve this through the work of our Mathematics and Cryptography teams.In this role, you will work with our teams to use...
-
Insurance Claims Resolution Specialist
5 days ago
Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full timeAt Howden, Corporate & Commercial, we are dedicated to delivering exceptional commercial insurance services. As a Claims Executive, you will be an integral part of our established Claims team, responsible for providing a high-quality and efficient claims service to clients.About the RoleThis is a full-time, permanent opportunity based in our Cheltenham...
-
Distinguished Service Delivery Manager
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full timeAbout Spirax-Sarco EngineeringWe are a leading global provider of steam system solutions, serving customers across diverse industries including food and beverage, pharmaceuticals, and power generation.Job Summary:We are seeking an experienced Incident and Problem Manager to join our team. As a key member of our service delivery organization, you will be...
-
Mental Health Crisis Resolution Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly motivated and committed Mental Health Practitioner to join our Crisis Resolution and Home Treatment Team. The successful candidate will work with individuals in Gloucestershire who are experiencing a mental health crisis or psychological distress.The team provides an acute, mobile, 24 hour, 7 days a week community...
-
Mental Health Crisis Resolution Specialist
1 month ago
Cheltenham, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeThe Gloucestershire Health and Care NHS Foundation Trust is seeking a highly motivated and committed Mental Health Practitioner to join the Crisis Resolution and Home Treatment Team. This team provides an acute, mobile, 24-hour, 7-day-a-week community service as an alternative to hospitalization.Job ResponsibilitiesTo contribute to the rapid assessment and...
-
Implementation and Support Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom finova Full timeAbout the Role:We are seeking an experienced Implementation and Support Specialist to join our team at finova. As an Implementation and Support Specialist, you will be responsible for providing expert-level support to our clients, ensuring the successful implementation and ongoing support of our MSO configuration.Key Responsibilities:Act as a subject matter...
-
Implementation and Support Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom finova Full timeAbout the Role:We are seeking a highly skilled Implementation and Support Consultant to join our team at finova. As an Implementation and Support Consultant, you will be responsible for providing expert support and guidance to our clients, ensuring the successful implementation and ongoing support of our MSO configuration.About the Job:The primary purpose of...
-
IT Service Manager
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full timeIT Service Manager OpportunityWe are seeking an experienced IT Service Manager to join our Cyber and Intelligence organisation. This role is crucial to the support and delivery of mission-critical services for our customers.About the Role:As an IT Service Manager, you will be responsible for managing all incidents and requests to ensure they are handled...
-
Retail Security Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom B&M Retail Full timeWe are seeking a Retail Security Specialist to join our team in Cheltenham. The role of Retail Security Specialist is to work alongside our Store Management Team to meet loss prevention objectives and ensure the safety of our colleagues and customers.As a Retail Security Specialist, you will be responsible for observing and reporting any incidents in store,...
-
DevOps Team Lead
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Ripjar Full timeRipjar is a leading provider of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale and combat rogue entities and state actors.Team Mission:The core...
-
Senior Engineering Operations Coordinator
6 days ago
Cheltenham, Gloucestershire, United Kingdom Astor Bannerman (Medical) Full timeAstor-Bannerman (Medical) is a leading manufacturer of specialist bathing and lifting systems for the disabled and elderly, with a 30-year track record as a market leader in our field.We have an ambition to grow, and we're looking for an experienced Senior Engineering Operations Coordinator to join our team. This multifaceted role involves providing...
-
Quality Assurance Specialist
1 week ago
Cheltenham, Gloucestershire, United Kingdom Ultra Full timeAbout the RoleWe are seeking an experienced Quality Assurance Specialist to join our team at Ultra. As a key member of our organization, you will be responsible for ensuring the effectiveness and compliance of our quality management system.Key Responsibilities:Audit and Assessment Planning: Develop and implement a schedule of audits and assessments to ensure...
-
Digital Product Developer
5 days ago
Cheltenham, Gloucestershire, United Kingdom GE Aviation Full timeGE Aviation Job DescriptionWe are seeking an Aerospace Electronics Specialist to join our team at GE Aviation. As an Aerospace Electronics Specialist, you will work on the development of electronics products for aerospace systems, ensuring compliance with customer requirements and industry standards.Responsibilities:Design, test, and verify electronic...
-
Implementation Support Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom finova Full timeKey ResponsibilitiesAs a key player in our Implementation and Support team, you will be responsible for providing expert and high-quality services to our MSO clients.Job SummaryWe are seeking a highly skilled and experienced Implementation and Support Specialist to join our team. In this role, you will be responsible for delivering Implementation and Support...
Incident and Problem Resolution Specialist
1 month ago
Job Title: Incident and Problem Resolution Specialist
Location: Cheltenham, UK (Hybrid working)
Job Overview:
The Group IT Incident & Problem Manager will own the design and delivery of a Global Incident, Major Incident and Problem Management function. The Incident & Problem Manager will be responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause; identify, record and resolve problems; and reduce incidents through trend analysis and service improvement plans.
Your Objectives and Responsibilities:
- The successful and timely restoration of all Major Incidents that are assigned, whilst keeping the business and customers updated
- Accountability for Major Incident satisfaction according to SLAs and internal KPIs, implementing corrective actions as required
- Establishing and maintaining timely communications with all relevant stakeholders to ensure they remain informed of service improvement status
- Minimising and mitigating business-impacting incidents through controlled problem identification and responsive service improvement plans
- Reviewing and updating documentation for current processes to be in line with ITIL best practice
- Producing and maintaining Major Incident Reviews to a variety of internal customers, including senior and executive management level
Requirements:
- Demonstrable experience developing and leading ITIL Incident & Problem
- Driving process conformity
- Acting as an IT Incident and Problem authority for an organisation of more than 1,000 geographically dispersed colleagues
- Service management working within an ITIL framework
- Broad exposure to IT infrastructure/application landscape
Benefits:
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.
Everyone is Included at Spirax Group:
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at .
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
