Counter Team Lead

2 weeks ago


London, Greater London, United Kingdom Too Faced Full time

We are seeking a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors. This key role is responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, building exceptional customer relationships, and leading a high-performing team.

Key responsibilities include:

  • Leading and developing a team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Creating and executing in-store events to drive sales and engagement.
  • Developing and implementing strategies to recruit and retain customers.
  • Building and maintaining exceptional customer relationships.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you.

Too Faced offers a range of benefits, including:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Generous product discount / Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Inclusive Training & development offering

As a people-first company, Too Faced is committed to diversity and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, and we are proud to have a diverse workforce that reflects the communities we serve.

Requirements include:

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proof of right to live and work in the country

By joining Too Faced, you will become part of a dynamic and inclusive team that is passionate about creating a positive impact on our customers and the communities we serve.



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