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Technical Solutions Associate

2 months ago

Cardiff, Cardiff, United Kingdom FullCircl Full time
About the Role

We are seeking a highly skilled Technical Solutions Associate to join our API Services team at FullCircl. As a key member of our team, you will be responsible for onboarding new clients with our API products, ensuring seamless integration and optimal usage.

Key Responsibilities
  • Configure and set up new customers with the required services and configurations.
  • Participate in client calls to discuss their requirements and provide tailored solutions.
  • Manage API quotas and notify client-facing teams of approaching limits.
  • Manage API keys for new and existing clients.
  • Apply for credentials with third-party suppliers.
  • Collaborate with the Technical Support Specialist team to resolve support tickets.
  • Oversee the client onboarding process using dedicated software and report on client status.
  • Liaise with the Customer Success Team regarding renewals, API quotas, and keys.
Requirements
  • Alignment with our core values (G.R.A.F.T.).
  • At least 1 year of experience supporting APIs.
  • At least 1 year of experience in a customer-facing role.
  • A proactive approach to helping clients through the onboarding process.
  • A strong attention to detail and analytical mindset.
  • Experience with Microsoft SQL Server and Microsoft Azure.
  • An inquisitive mindset and a desire to learn new products.
About Us

FullCircl is a leading provider of identity solutions products, with a strong presence in the industry. We are committed to delivering market-leading insight to our clients, and we are seeking a talented individual to join our team.

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional results, and we are looking for someone who shares our values and is committed to excellence.