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Level 2 Infrastructure Support Specialist

2 months ago

Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time
Job Title: Level 2 Infrastructure Engineer

We are seeking a highly skilled and experienced Level 2 Infrastructure Engineer to join our team at Telefónica Tech. The successful candidate will be responsible for the proactive management and support of servers, storage, and associated technologies that provide the foundation for our platforms and customer services.

Key Responsibilities:
  • Provide proactive support and monitoring to Telefónica Tech MS hosted environments
  • Triage and help resolve issues raised by customers and internal users
  • Provide second-line support to an RDS environment
  • Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms
Requirements:
  • Experience of working to ITIL process and guidelines
  • Ability to work to tight deadlines and manage priorities
  • Experience of working within a dedicated IT department
  • Understanding of Virtualisation and backup technologies
  • Understanding of Active Directory & Group Policy Management
  • Service Desk software experience
  • Experience of working with Blue Light Services
  • Excellent communication skills both oral and written
  • Ability to work on initiative and as part of a team
  • Must have a driver's license and access to a form of transport as visits to internal sites may be required
Technical Skills:
  • ITIL v3 foundation or higher
  • VMware deployment of Virtual Machines
  • Automated Patch management third-party tools
  • Methodical troubleshooting approach and strong attention to detail
  • Active Directory Management
  • Group Policy Management

This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work. If you are a motivated and experienced Level 2 Infrastructure Engineer looking for a new challenge, please get in touch.