Travel Experience Coordinator

5 days ago

London, Greater London, United Kingdom Dream Travel by Cheryl Full time
Customer Experience Manager

Dream Travel by Cheryl is seeking a highly skilled and customer-focused Customer Experience Manager to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients have a seamless and enjoyable travel experience.

Key Responsibilities:

  • Client Assistance: Respond promptly to client inquiries via phone, email, or in-person, providing information and guidance on travel destinations, packages, and services.
  • Listen Attentively: Listen attentively to clients' preferences and requirements, offering tailored recommendations and solutions to meet their needs.
  • Itinerary Planning: Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
  • Documentation and Payments: Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
  • Problem Resolution: Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of travel industry trends and developments.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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