Service Delivery Expert

7 days ago


Derby, Derby, United Kingdom Entain Group Full time
About the Role

Entain Group is seeking a highly motivated Retail Customer Service Manager to lead our customer service teams in our betting shops.

Your primary responsibility will be to provide exceptional customer service and maintain high shop standards while working closely with Shop Managers.

  • Betting operations management.
  • Product demonstrations and terminal operation.
  • Effective complaint handling.
  • Shop standard maintenance.
  • Rota management.

The successful candidate can expect a remuneration package of £28,000 - £38,000 per annum, including pension scheme, ShareSave plan, and other benefits.

At Entain Group, we prioritize employee well-being and aim to provide adequate notice for all shifts to ensure work-life balance.



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