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Front Desk Team Lead

1 month ago

London Area, United Kingdom Holiday Inn Full time

Job Title: Front Desk Team Lead

Job Summary: We are seeking a highly skilled and experienced Front Desk Team Lead to join our team at Holiday Inn Bloomsbury. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Manage the front desk team to ensure excellent guest service and high-quality standards.
  • Coordinate with the Front Office Manager to ensure smooth operations and address any shortfalls in service quality and operating standards.
  • Provide support and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations.
  • Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.

Requirements:

  • Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
  • Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
  • A natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
  • A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.

What We Offer:

  • Holidays 28 pro-rata increasing with length of service up to 33 days
  • Discount for you and friends and family for an overnight stays
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • £300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers
  • Early Pay - Instantly access a portion of the pay you've already earned
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action

Career & Development Benefits:

  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Workplace Nursery Scheme (subject to eligibility)
  • Electrical Car Scheme for senior management positions only (subject to eligibility)