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SQL Support Specialist
2 months ago
Cooper Lomaz Recruitment is delighted to be supporting a local SaaS business in their search for an Application Support Specialist to join their expanding team.
This is a fantastic opportunity to join a business that fosters collaborative working, operating in a modern, open-plan office where you will be supported by senior colleagues.
Your primary responsibility will be providing remote, customer-facing application support, including triaging tickets, and responding to inbound phone calls and emails related to issues with the products they produce.
You will work closely with the wider IT team, reporting persistent issues with products to the relevant team members.
Key Responsibilities:
- Provide 2nd line support to the business's customers.
- Process data requests, ensuring they meet the company's guidelines and policies.
- Experience in a service desk or help desk environment is essential.
- Passionate about technology and keen to pursue a career in this field.
- SQL knowledge is desirable but not essential.
What We Offer:
This is a fully office-based role in Bury St Edmunds. A driving licence is not essential for the role; however, the office is difficult to reach if you do not live locally.