Customer Service Operations Coordinator

2 days ago


Manchester, United Kingdom NatWest Group Full time
Job Details

We are seeking a Customer Service Operations Coordinator to join our Quality Assurance Team at NatWest Group.

This 12-month fixed-term role offers the opportunity to work on exciting projects, such as the Investment Remediation Project, and develop your skills in quality assurance.

The successful candidate will be responsible for assessing Past Business Reviews, improving customer service, processes, and procedures.

Salary: £42,000 - £55,000 per annum.

Responsibilities

Main Responsibilities

  • Support the Quality Assurance Team in assessing Past Business Reviews.
  • Assess and investigate point of sale review documents to ensure suitability of advice given.
  • Develop and implement process improvements to enhance efficiency and reduce costs.


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