Senior Liaison Officer
4 weeks ago
Job Title: Senior Resident Liaison Officer
Job Summary: 18 Recruitment Limited is seeking a Senior Resident Liaison Officer to provide information and support to tenants affected by major works in the Midlands.
Key Responsibilities:
- Provide information and support to tenants whose homes are affected by major works.
- Deal with windows and doors, and external decoration upgrades.
- Manage a team of Resident Liaison Officers.
- Be the first point of contact between our teams and the residents.
- Ensure residents are informed at all stages of the works due to take place in their homes.
- Deal with customer complaints and provide support to vulnerable residents.
Requirements:
- Proven experience in liaison and management roles.
- Proficiency in IT, particularly Microsoft Teams.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent verbal and written communication skills, with the ability to engage with diverse audiences.
- Strong organisational skills with attention to detail.
- Ability to work collaboratively within a team while also being self-motivated.
- Driving License to get between sites.
- CSCS.
Working Hours: Monday - Friday, 8am - 5pm
Salary: Dependent on experience
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