Pet Insurance Policy Administrator

2 weeks ago


Haddenham, Buckinghamshire, United Kingdom CPI Selection Full time

Calling all Pet Lovers. As a passionate advocate for animals, you will be working with pet owners to ensure they have the best possible care and protection for their pets through our range of insurance policies.


Job Title: Customer Retention Specialist


Type: Permanent


Location: Aylesbury - Hybrid Working or Remote Working


Office Requirement: 1 day in the office, rest from home once training has completed


Salary: £24,400 per annum, depending on experience


Working Hours: 9am-5pm or 10am-6pm, Monday - Friday


**About Our Business:**


Our company administers a range of pet insurance policies, providing peace of mind for owners and the best possible care and protection for their pets.


**Main Responsibilities & Duties:**



  • Handle all retention and renewal calls, both inbound and outbound, to ensure optimal rates of retained and renewed policies.

  • Outbound calling including, but not limited to, retention and renewal, breeders, requesting information for claims, and underwriting of new policy applications.

  • Objection handling, policy cancellations, premium increases, and claims decisions.

  • Computer literate (MS Office) with keyboard skills.

  • Ability to work to agreed performance targets.




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