Marine Industry Assistant Manager
1 day ago
The Institute of Marine Engineering, Science & Technology is seeking a highly skilled Membership Assistant to join our team. As a key member of our Membership Department, you will be responsible for providing exceptional support to our members and those looking to join the Institute.
Key Responsibilities- Comply with the Institute's Royal Charter and By-Laws, as well as other relevant rules and regulations.
- Support the Membership Committee with administrative tasks.
- Respond to member inquiries via telephone and email.
- Manage membership and professional registration applications.
- Process payments for applications and renewals.
- Liaise with external bodies to ensure smooth licensing inspections.
- Support registration activities and licence reviews.
- Maintain and improve processes and documentation related to your areas of responsibility.
- Present online and face-to-face sessions on membership and professional registration.
- Represent the Institute at national and international events, if required.
- You have previous experience working in a membership body or similar environment in a busy, customer service-focused office setting.
- You are comfortable interacting with members, industry professionals, academia, governmental bodies, and other professional organizations.
- You possess strong administrative and organizational skills.
- You are IT proficient and comfortable using CRM systems.
- You are an ambitious team player ready to learn and develop.
- You have a confident engaging telephone manner.
- You have attention to detail.
- Presentation skills are desirable.
- 26 days of annual leave plus bank holidays (plus closure between 25/12 and 01/01 inclusive).
- Private medical insurance – Bupa.
- Life assurance – 4x salary.
- HSF Health Cashplan (including Perkbox).
- Income protection (12 months qualifying service).
- Employer pension contribution – up to 11%.
- Season ticket loan.
- Cycle to work scheme.
- Discretionary bonus.
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