Current jobs related to EUD Engineer - Portsmouth, Portsmouth - Adecco

Job Title: EUD Engineer

Contract Type: Temporary Assignment

Daily Rate: £250.00

Working Pattern: Full Time

Adecco is seeking a skilled EUD Engineer to join our client, Thames Valley Police Force, on a temporary basis. This is an exciting opportunity to work with cutting-edge technology and make a significant impact on service delivery.

Key Responsibilities:

• Provide exceptional customer experience to our client's user base, delivering prompt support in line with business impact.
• Troubleshoot and resolve EUD incidents, requests, and problems, ensuring compliance with Service Level Agreements.
• Identify patterns and trends within the EUD services and proactively raise them as problems.
• Support the scheduling of moves, projects, events, and technology provisions, providing a proactive service.
• Deliver services to the agreed Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
• Follow processes and procedures, with a strong focus on asset management governance.
• Identify service improvements within the EUD service delivery and escalate them to the EUD Senior Engineers.

Requirements:

• Previous experience working in ICT operational delivery.
• Proven experience in supporting Windows 10, smartphones, laptops, and desktops.
• Previous experience in resolving incidents, requests, and problems.
• Proven experience in identifying and delivering service improvements.
• Excellent customer experience ethos.
• Strong troubleshooting and diagnostics skills.
• Ability to travel to different locations across multiple forces and undertake assignments in a timely manner.
• Good communication skills.
• ITIL V3 Foundation or ITIL V4 equivalent certification is desirable.

About the Role:

This is a fantastic opportunity to work closely with various stakeholders, sharing best practices, and providing guidance and advice when necessary. Your technical expertise and problem-solving skills will be invaluable in ensuring an excellent customer experience.

What We Offer:

A competitive daily rate of £250.00 and the chance to enhance your skills in a supportive and dynamic environment.

Important Notes:

A full UK driving licence is considered essential due to the requirement for flexible working hours and personal safety for lone working.

Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.