Maintenance Support Assistant
4 weeks ago
About Us
">At Axis Europe, we are committed to providing top-notch services to our clients. Our team of dedicated professionals works tirelessly to ensure that our customers receive the best possible support.
The Role
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- We are seeking an experienced Administrator to join our Maintenance team in Stratford. The successful candidate will be responsible for carrying out day-to-day administrative duties and providing ongoing support to the team.
Key Responsibilities:
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- To provide exceptional customer service by responding to calls from tenants regarding repair works and queries in a timely and effective manner.">
- To process orders using company systems to ensure accurate invoicing of clients.">
- To maintain accurate records of all interactions with residents, updating the system as necessary.">
- To process supervisory or trade reports to determine the required action to resolve repairs.">
- To resolve minor complaints at call level, escalating issues when necessary.">
- To maintain logs and monitor variation requests.">
- To manage emails from contract mailboxes, responding promptly to any queries.">
- To answer payment queries from sub-contractors and clients.">
- To work closely with Supervisors and tradespeople to organise and schedule work.">
- To order equipment needed for operatives' jobs.">
- To maintain accurate records of all activity, ensuring up-to-date information at all times.">
- To keep staff at customer sites informed of progress.">
- To follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
Requirements:
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- A proven track record in an administrator role (desirable).">
- Excellent communication skills, both verbal and written.">
- Ability to prioritise tasks and meet tight deadlines.
Benefits:
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- 22 days annual leave, increasing with length of service.">
- Pension scheme.">
- Perkbox rewards.">
- Long service rewards.">
- Volunteering days.
Estimated Salary: £25,000 - £30,000 per annum
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