Maintenance Support Assistant

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

About Us

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At Axis Europe, we are committed to providing top-notch services to our clients. Our team of dedicated professionals works tirelessly to ensure that our customers receive the best possible support.

The Role

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  • We are seeking an experienced Administrator to join our Maintenance team in Stratford. The successful candidate will be responsible for carrying out day-to-day administrative duties and providing ongoing support to the team.

Key Responsibilities:

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  • ">
  • To provide exceptional customer service by responding to calls from tenants regarding repair works and queries in a timely and effective manner.">
  • To process orders using company systems to ensure accurate invoicing of clients.">
  • To maintain accurate records of all interactions with residents, updating the system as necessary.">
  • To process supervisory or trade reports to determine the required action to resolve repairs.">
  • To resolve minor complaints at call level, escalating issues when necessary.">
  • To maintain logs and monitor variation requests.">
  • To manage emails from contract mailboxes, responding promptly to any queries.">
  • To answer payment queries from sub-contractors and clients.">
  • To work closely with Supervisors and tradespeople to organise and schedule work.">
  • To order equipment needed for operatives' jobs.">
  • To maintain accurate records of all activity, ensuring up-to-date information at all times.">
  • To keep staff at customer sites informed of progress.">
  • To follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

Requirements:

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  • ">
  • A proven track record in an administrator role (desirable).">
  • Excellent communication skills, both verbal and written.">
  • Ability to prioritise tasks and meet tight deadlines.

Benefits:

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  • ">
  • 22 days annual leave, increasing with length of service.">
  • Pension scheme.">
  • Perkbox rewards.">
  • Long service rewards.">
  • Volunteering days.

Estimated Salary: £25,000 - £30,000 per annum



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