Senior Lettings Operations Manager

4 days ago


Manchester, United Kingdom X1 Lettings Full time

X1 Lettings, a leading property management business in the Northwest and Kent, is seeking an experienced Senior Lettings Operations Manager to oversee the Lettings Department in our vibrant Manchester branch.

About X1 Lettings

X1 Lettings has established itself as a highly successful Sales, Lettings, and Property Management business with offices in Liverpool, Leeds, Manchester, and Kent. Our company prides itself on developing and rewarding our team members, ensuring everyone contributes to our ongoing success. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance, and Flexibility.

Awards and Accolades

X1 Lettings is passionate about delivering exceptional standards and has received recognition for its achievements in the industry. In 2024, we were named the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. This achievement reflects our dedication to upholding the highest standards in the property sector.

The Role

As a Senior Lettings Operations Manager, you will be responsible for managing operations and leading your team to success. Your exceptional management skills and strong communication both internally and externally will contribute to the overall success of your team's performance.

Main Responsibilities:

  • Ensuring all team members provide impeccable customer service levels and contribute towards positive brand reputation
  • Team management and development
  • Appropriate management of all tenancy and deposit renewals
  • Working in line with compliance legislation
  • Managing and registering deposits
  • Responsible for pre and post-tenancy sign-offs
  • Ensuring appropriate coordination of key and fob handovers and tenant move-in
  • Appropriate management of parking
  • Ensuring referencing is completed in line with SLAs
  • Complaints handling
  • Coordinating with internal teams regarding all aspects of lettings processes

About You

We are looking for an experienced, organised, and strong people manager to lead and guide our Lettings Team. Experience of successfully managing a team is essential, and property industry experience is desirable but not essential as we are happy to support you through your training and ARLA qualifications.

Your Skills and Qualifications:

  • Strong team management skills
  • Excellent organisational skills
  • Proactive approach
  • Process and target-driven
  • Excellent attention to detail
  • Use own initiative to effectively problem-solve
  • Strong communication and customer service skills
  • Works confidently in a fast-paced environment
  • Passionate about delivering exceptional standards
  • Proficient technically
  • Professional, positive, and enthusiastic approach

Benefits

X1 Lettings offers a competitive salary of £45,000, 25 days annual leave plus bank holidays, and additional paid time off over Christmas. You will also enjoy complimentary use of our onsite gyms and various social events throughout the year.

If you are an organised and experienced people manager, then we would love to hear from you and have you join us on our journey.


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