Cafe Management Assistant Lead

2 days ago


Basingstoke, Hampshire, United Kingdom One Retail Full time
About Us
Costa Coffee is a leading retailer with a rich history of innovation and customer satisfaction. We are committed to providing our employees with opportunities for growth and development, and we value individuality and diversity in the workplace.

The Role
We are looking for an experienced Assistant Cafe Manager to join our team. As a key member of the cafe management team, you will be responsible for ensuring the smooth operation of the cafe, maintaining high standards of quality, and providing exceptional customer service. This is a full-time position, contracted to 40 hours per week, with a competitive salary of approximately £28,000 per annum. As an Assistant Cafe Manager, you will work closely with the cafe manager to achieve sales targets, manage stock levels, and maintain a clean and welcoming environment for customers. Your duties will include opening and closing checklists, producing weekly rotas, placing orders for stock, and ensuring waste is kept to a minimum during beverage production.

Responsibilities and Expectations
* Lead by example and demonstrate a strong commitment to delivering excellent customer service* Manage and motivate the cafe team to meet performance targets* Maintain a clean and tidy environment that meets health and safety standards* Implement and enforce company policies and procedures* Develop and maintain effective relationships with colleagues, managers, and external partners* Participate in training and development opportunities to improve skills and knowledge* Contribute to the achievement of business objectives and strategic goals* Communicate effectively with colleagues and customers through verbal and written communication*

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