Aftersales Department Head

2 days ago


Portsmouth, Portsmouth, United Kingdom Jago Consultants Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to lead our Service Department in Portsmouth, Hampshire.

Key Responsibilities
  1. Oversee the day-to-day operations of the Service Department, ensuring seamless delivery of customer service.
  2. Monitor and analyze customer satisfaction surveys to identify areas for improvement.
  3. Drive performance and productivity among Service department staff, fostering a culture of excellence.
  4. Track and review key performance indicators (KPIs) to measure departmental performance against targets and budgets.
  5. Conduct in-depth analysis to pinpoint areas of weakness and develop targeted marketing strategies to enhance customer engagement.
Requirements

Previous experience as a Service Manager or Aftersales Manager is essential. You will be a natural leader, able to inspire and motivate your team, while embodying the values of our brand and dealer group.

In return, you will enjoy working in a state-of-the-art facility, with a company that offers long-term career growth and a rewarding compensation package.



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