Retail Experience Designer

Retail Experience Designer

At Frasers Group, we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission is to build the world's most admired and compelling brand ecosystem. We're elevating the lives of the many with access to the world's best brands and experiences. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it, you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own it and back yourself - Own the basics, own your role, and own the results
• Be relevant - Relevant to our people, our partners, and the planet

Job Description

Physical retail is changing. Frasers Group must adapt and change with the trends to make sure we survive in tough retailing conditions. Our physical retail stores are our window to the world's consumers. The Retail Experience Designer supports the Creative Project Lead with leading the drive for change in our bricks and mortar locations - from overall store concept design and delivery to shop fit rollouts. This role encompasses all facets of the business, culminating in the delivery of an elevated retail experience that our customers now expect from Frasers Group. Responsibilities will look to drive the brand forward with new and existing estate within the Group. You will help drive the direction, development, coordination, implementation, execution, control, and completion of specific projects, ensuring consistency with corporate strategy, commitments, and goals.

The responsibility.

• Delivering the design output of store development projects.

Working with our project teams and external agencies to produce a final product that wows our consumers. From a brand-new concept to a new item of shop fit, each project should bring something new to the in-store customer experience.

• Coordinating the design and programme process of store development projects.

Understanding our strategy and business and coordinating directly with our project teams, designers, and external manufacturing partners to deliver a refreshed customer experience. This involves adapting and renewing company standard specifications in line with the latest retail concept to produce specific briefing documents.

• Understanding and delivering of retail operations.

Building strong relationships with key business retail partners. To learn and understand the businesses' key commercial strategies at retail to ensure fundamentals are met while elevating the store through development projects.

• Drive efficiencies of all store development projects.

Whilst improving the customer environment, it is essential that our staff environment is also significantly improved. This part of the role involves engaging with internal retail stakeholders to ensure our new stores are as efficient and comfortable for the store staff as possible.

• Programme coordination.

Attending site visits and manufacturing partners with all key stakeholders during development projects and ensuring all communication is standardized and relevant. Understanding all key aspects, particularly within development projects, keeping in mind current store commercials and future business direction.

• Execution of store development projects.

Ensuring the delivery of retail development projects within the Group are actioned, keeping one eye on what has been executed, ensuring that each project is done so with Group efficiencies in mind.

This role is based onsite at our Shirebrook HQ, Monday-Friday.

Qualifications

The person.

• Experience working across retail projects of all scales.
• Proven ability to solve problems creatively.
• Familiarity with project management methodologies and best practices.
• Ability to multi-task, plan, and prioritise work schedule for self and work within agreed timescales.
• Excellent attention to detail and an ability to analyse and interrogate high volumes of data as well as demonstrating an ability to focus on higher-level overview.
• Experience in managing people.
• Must be able to work well under tight deadlines.
• Must have a critical eye for detail.
• Self-starter able to work under own initiative.
• Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism. Proven ability in developing effective working relationships across all levels of the organisation.
• Valid working rights for the EMEA countries.
• Must be prepared to travel on a regular basis.
• Full driving license.

Additional Information

Along with your benefits package, we also offer a wide range of perks for our colleagues:

Reward, Recognition, and Opportunities

Frasers Champion - Our employees are at the heart of our business, and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it, or been relevant.

Fearless 1000 - By October 2025, we want our share price to hit 10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus. The top 1000 performers in the company will receive unprecedented bonuses, worth from 50,000 to 1 million Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*Subject to terms and conditions.

Frasers Festival - an event like no other. Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge, and much more.

CEO Sessions - Once a quarter, we offer 20 employees the opportunity to attend our 'CEO Sessions' ran by our CEO and leadership team. Employees have the chance to connect, network, and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect - In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet. We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues' Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition, and lifestyle advice - all completely free.

Retail Trust - We know that it's not just about physical health, mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support.

What's next?

Our Recruitment Team will be reviewing applications, and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first-stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful, we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

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