Customer Service Operations Coordinator
7 days ago
Pertemps Scotland is recruiting a Customer Service Administrator to join our Glasgow-based client. This office-based role involves working shifts on a rotational basis within the hours of 8:45am and 5:30pm, with a salary of £25,000-£26,000.
The ideal candidate will have a proven track record in customer service and experience working in the hire industry would be advantageous. Strong attention to detail and organisational skills are also essential for this position.
Key Responsibilities
- Taking inbound calls from customers and providing quotations and processing orders
- Operating and maintaining spreadsheets to track customer information
- Liaising with internal departments and external stakeholders to ensure effective communication
- Producing weekly reports to monitor progress and identifying areas for improvement
- Raising contracts and discussing with customers to ensure satisfaction
Benefits
- A competitive salary of £25,000-£26,000 dependent on experience
- Monday to Friday shifts on a rotational basis between the hours of 8:45am – 5:30pm
- Additional benefits including staff incentives and loyalty holidays
- Employee Welfare Fund (company funded social events)
- Access to in-house Learning & Development team
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