Digital Transformation Lead for Adults, Children and Education Departments

4 days ago


Bristol, Bristol, United Kingdom Bristol City Council Full time
Job Summary

We are seeking an experienced and dedicated Applications Support Lead to join our team and oversee the application support of core case management & finance systems used within our Adults, Children and Education departments.

The successful candidate will be responsible for managing the Social Care & Education Application support team, providing leadership and guidance to ensure the team delivers high quality support and exceptional customer service to internal stakeholders.

Main Responsibilities
  • Manage upgrades and new technology implementations, taking opportunities to speed up deployment and process efficiency.
  • Ensure that all requests for application support are dealt with according to agreed framework and procedures, recommending and implementing support team improvements where necessary.
  • Act as a primary liaison with system software providers, overseeing and planning system upgrades & testing, managing supplier relationships, and escalating issues as necessary to ensure performance and reliability of the case management & finance system.
  • Provide expert advice and collaborate with senior stakeholders in the Adults, Children & Education departments, engaging in discussions to understand their needs, agreeing on priority work items, and ensuring alignment between business requirements & application and support activities.
About the Role

This is an excellent opportunity to join our Digital and ICT team as a full-time Applications Support Lead. The role offers a competitive salary and benefits package, including flexible working hours, membership of the Local Government Pension scheme, and a generous annual leave allowance.

Bristol City Council is committed to being a Disability Confident employer, which means we value recruiting and retaining disabled people. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Salary Information

The estimated salary for this role is £44,428 - £47,420 per annum, depending on experience and qualifications.



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