Front Desk Manager

5 days ago


Canterbury, Kent, United Kingdom Cpghotels Full time
**About Cpghotels**

Cpghotels prides itself on a portfolio of unique hotels and dynamic staff. We are always looking for talented individuals passionate about hospitality careers. Our people are our top priority, along with providing endless career opportunities, great rewards, and recognition. You will also enjoy flexibility to suit your lifestyle and have your birthday off.

**Job Description**

The Front Desk Manager plays a key role in customer service, maximizing income, and ensuring policies and procedures are followed. Responsibilities include day-to-day operations, team management, delivering exceptional customer service, and maximizing profitability through revenue generation and expenditure control.

**Key Responsibilities:**
  • Day-to-day hotel operations and full responsibility for the team
  • Deliver exceptional customer service and ensure guest satisfaction and comfort
  • Maximize profitability through revenue generation and expenditure control
  • Leadership, recruiting, training, and coaching of team members
**Requirements**

We are seeking a candidate with a minimum of 2 years' experience in a Rooms management role. The ideal candidate should possess proven leadership skills, a current Manager's Certificate, excellent communication skills, attention to detail, negotiation skills, and the ability to work well under pressure.

**What We Offer**
  • Paid Birthday Off
  • Endless career and growth opportunities
  • Fantastic rewards and recognition initiatives
  • Free access to hundreds of online Hospitality courses


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