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Key Holder

2 months ago

Ellesmere Port, Cheshire, United Kingdom Estée Lauder Companies Full time
Estée Lauder Companies - Key Holder - The Cosmetics Company Store - Full-time Opportunity

About the Role:

We are seeking a highly motivated and customer-focused Key Holder to join our team at The Cosmetics Company Store. As a Key Holder, you will play a key role in ensuring the smooth and efficient operation of the store, working closely with the Store Manager and Assistant Manager to achieve sales and customer service targets.

Key Responsibilities:

  • Support the Store Manager and Assistant Manager in the day-to-day operation of the store
  • Provide exceptional customer service, ensuring that each customer has a unique and inspirational in-store experience
  • Lead by example, using outstanding coaching and mentoring skills to develop and motivate the sales team
  • Carry out essential start and end of day cash reconciliation, as well as opening and closing the store on a rota basis

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

About Us:

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers.

Requirements:

  • Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable
  • Previous supervisory experience, including coaching/mentoring others to achieve sales and customer service targets, is desirable
  • A passion and energy to provide inspirational, authentic, and personalized customer service
  • An approachable and friendly personality
  • Confidence in speaking to customers, getting to know them, and understanding their needs to best cater to them
  • Flexible availability across days/hours
  • Proof of right to live and work in the country