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Lived Experience Coordinator

2 months ago

Charing Cross, United Kingdom The Forward Trust Full time
About the Role

We are seeking a highly motivated and experienced Lived Experience Coordinator to join our team at The Forward Trust. As a key member of our Dependency and Recovery Service, you will play a vital role in supporting individuals with complex needs and helping them to achieve positive change in their lives.

Key Responsibilities
  • Develop and manage our Lived Experience peer mentor/volunteer service, recruiting, training, and supervising peer mentors/volunteers.
  • Coordinate team meetings, update training, and provide supervision for peer mentors/volunteers, as well as supporting with Level 2 peer mentoring qualifications.
  • Carry a diverse caseload, navigating clients' recovery journeys, providing support and continuity of contact, and signposting to relevant services.
  • Complete comprehensive assessments, collaborative action plans, and maintain accurate record-keeping on electronic case management systems.
  • Work collaboratively with other partner agencies and probation staff to achieve targets and deliver high-quality services.
Requirements
  • Knowledge of the issues facing service users in the criminal justice sector.
  • Previous experience of providing a peer support service to this or a similar client group or working closely with volunteers.
  • Demonstrable experience of managing high caseloads, carrying out risk/comprehensive assessments, SMART action plans, and effective case records.
  • Experience of delivering both 1:1 and group-work interventions using motivational techniques.
  • Experience of providing training and support for peer support services to prisoners, or those with drug or alcohol problems.
  • The ability to set and stick to professional boundaries and manage risks.
  • Ability to work effectively with key partners to successfully deliver projects.
  • Demonstrate the ability to organise workload, ensuring effective time management and prioritisation to meet targets.
  • Understanding of, and commitment to, the principles of equal opportunity and GDPR requirements, including client confidentiality.
  • Experience of strong communication skills with people from a range of backgrounds in a sensitive, supportive, and professional manner.
  • Proactivity, quick thinking, with a high-level use of initiative.
  • Resilience, solving problems, taking learning on board from mistakes to aid personal and professional growth.
  • Adaptability, able to work in fast-paced changing environments.
  • Confidence, has confidence in own abilities, has good eye contact, and able to communicate clearly and concisely.
  • Team Work, works in harmony with colleagues to deliver results.
  • Open to Feedback, open to constructive feedback in order to further develop.
  • A relevant qualification in criminal justice/social care or relevant experience in a comparable role.
What We Offer
  • Training opportunities and career development.
  • Flexible working.
  • Season Ticket Loan Scheme.
  • Cycle to work scheme.
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays.
  • Contributory Pension Scheme, employer-matched contributions of up to 6% in the first two years of service and up to 9% thereafter.
  • Death in Service Payment (2x annual salary).
  • Critical Illness Insurance (subject to qualifying criteria).