Residential Community Coordinator

4 weeks ago

Eston, Redcar and Cleveland, United Kingdom McCarthy and Stone Full time

Are you passionate about delivering exceptional customer service and creating a warm and welcoming community for our homeowners?

We are seeking a highly skilled and customer-focused House Manager to join our team at Beckside Gardens in Guisborough.

As a House Manager, you will be responsible for enhancing the quality of life for our homeowners and enabling them to maintain their independence.

Your key responsibilities will include:

  • Welcoming new homeowners and supporting them to settle into their apartments.
  • Providing a professional front of house service and dealing with all visitors in a friendly manner.
  • Being the first point of contact for all our homeowners and offering them help, support, and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
  • Being the 'face' of McCarthy Stone for the families and friends of our homeowners.
  • Dealing with homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
  • Managing the development – gardens and grounds – in an efficient and effective manner, providing our homeowners with a safe, secure, well-maintained, and pleasant environment.
  • Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

  • Excellent communication skills with a real 'can do' attitude.
  • Extensive experience in a professional customer service-oriented position.
  • A professional approach with high-quality standards.
  • Thrives in a busy and varied role, where every day will be different.
  • Be resilient and can problem-solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy Stone, a successful and fast-expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts.

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