Venue Experience Director

5 days ago


Richmond, Greater London, United Kingdom Darwin and Wallace Full time

Our mission at Darwin & Wallace is simple: to connect guests with unique venues that we are proud to run, guests love to visit, and our team loves to work in.

We are looking for a Venue Experience Director who shares our passion for delivering exceptional guest experiences and driving business growth.

The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience.

About the Role:

This is an exciting opportunity to join our experienced, upbeat, and ambitious team as a Venue Experience Director.

Key Responsibilities:

  • Set the tone by elevating standards in both the front and back of house
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Lead and motivate a high-performing team to deliver exceptional results
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions

Requirements:

  • Strong leadership and operational skills
  • Experience in the hospitality industry, preferably in a management role
  • Excellent communication and interpersonal skills
  • Ability to think strategically and make informed decisions


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