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Optical Assistant

1 month ago


Norwich, Norfolk, United Kingdom Contract Personnel Full time
Dispensing Assistant Role

Contract Personnel is seeking a skilled Dispensing Assistant to join their team. As a Dispensing Assistant, you will work closely with the practice team to deliver exceptional customer service and support the delivery of first-class services.

Key Responsibilities
  • Assist in dispensing and provide general advice and guidance to customers.
  • Implement minor repairs to frames and perform OCT, retinal photography, tonometry, and visual field tests as required.
  • Keep accurate records and report to the Practice Manager as necessary.
Sales and Customer Relationship Management
  • Maximise sales while minimising costs to achieve specified margins and targets.
  • Understand customer needs and wants, and recommend merchandise accordingly.
  • Describe merchandise and explain its use, benefits, operation, and care to customers.
  • Maintain knowledge of current sales and promotions, as well as policies regarding payment, exchanges, and security.
  • Serve customers, bag, and package purchases.
  • Identify and prevent security risks and theft.

This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to the success of Contract Personnel.