Assistant Shop Manager

1 day ago

London, Greater London, United Kingdom Octavia Full time
Assistant Shop Manager Opportunity

We are seeking an experienced Assistant Shop Manager to join our team at Octavia's Askew Road shop. As a key member of our retail division, you will play a vital role in driving sales and delivering exceptional customer service.

About the Role

The Assistant Shop Manager will support the Shop Manager in the day-to-day running of the shop, including visual merchandising, stock management, and team leadership. You will be responsible for creating a high-end shop feel, achieving sales targets, and ensuring excellent customer service at all times.

Key Responsibilities

  • Support the Shop Manager in the day-to-day running of the shop
  • Display donated stock in a visually appealing manner to create a high-end shop feel
  • Achieve agreed sales targets and ensure accurate cash handling
  • Work with the Shop Manager to recruit, train, and motivate a team of volunteers
  • Stepping up as Shop Manager when required, attending meetings, and taking on necessary management duties
  • Ensure Health & Safety guidelines are followed to ensure staff and customer safety
  • Manage Gift Aid processes and ensure accurate weekly returns and dispatch documents
  • Be a key holder and report any maintenance matters promptly to the Shop Manager or Retail department
  • Support all fundraising activity across Octavia

Requirements

We are looking for an experienced Assistant Shop Manager or Retail Assistant with strong commercial acumen, excellent customer service skills, and the ability to oversee and manage a team of volunteers. You will have:

  • Experience working within a charity retail shop or a background in high street retail
  • Excellent customer service, team working, and communication skills
  • Knowledge of displaying, selling, and promoting high-end luxury items
  • Commercial awareness and ability to create a customer journey to the highest level
  • Ability to stay calm under pressure, be a problem solver, and decision maker
  • Good level of numeracy
  • Ability to create high-end visual displays and shop layouts
  • At least two years' previous experience in a retail environment

Benefits

This is a 35-hour per week role paying an annual salary of £22,842, plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Our shops are open Monday to Sunday, and you will share the responsibility of opening your shop with your Shop Manager.

We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.

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