Technical Support Engineer

3 weeks ago


Worcester, Worcestershire, United Kingdom Click Digital Full time
Job Overview: Click Digital is currently looking for a Technical Support Engineer (IT Tech Bar) to fill a contract position with a NHS Department in Worcester. The successful candidate will work as a 2nd line IT Tech Bar Engineer, providing technical support and assistance to users. This role requires strong technical skills and experience in troubleshooting hardware and software issues.

About the Position: As a Technical Support Engineer (IT Tech Bar), you will be responsible for assisting users with IT-related queries, troubleshooting hardware and software issues, and resolving problems related to IT support calls. You will also assist with logging into and logging tickets within Service Now, complete administration tasks, and ensure compliance before re-issue of devices. Additionally, you will install and troubleshoot software, possess knowledge of Office 365 suite for troubleshooting, and have basic use of Active Directory, SCCM, and Nexthink.

Key Responsibilities:
  1. Provide technical support and assistance to users
  2. Troubleshoot hardware and software issues
  3. Resolve problems related to IT support calls
  4. Log into and log tickets within Service Now
  5. Complete administration tasks


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