Operations Director in Birmingham

1 week ago


Birmingham, Birmingham, United Kingdom Love Recruitment Full time

Overview

Love Recruitment is seeking an experienced Operations Director to lead our health and fitness club in Birmingham.

Salary: £45,000 - £55,000 per annum, depending on experience.

About the Role:

This is a senior management position that requires a high level of expertise in operations management, leadership, and customer service. The successful candidate will be responsible for overseeing the day-to-day running of the facilities, managing a team of staff, and delivering excellent customer experiences.

Key Responsibilities:

  • Operations Management: Oversee the smooth operation of the health and fitness club, ensuring all facilities and services are maintained to a high standard.
  • Team Management: Lead and manage a team of staff, providing guidance, support, and training to ensure they have the skills and knowledge needed to deliver excellent customer experiences.
  • Customer Service: Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Budgeting and Financial Management: Manage budgets, financial resources, and key performance indicators (KPIs) to ensure the club's financial stability and growth.

Requirements:

  • Experience: Proven experience in operations management, preferably in a health and fitness or leisure industry setting.
  • Leadership Skills: Strong leadership and people skills, with the ability to motivate and inspire a team.
  • Customer Service: Passion for delivering excellent customer service, with a focus on building strong relationships with customers.
  • Financial Management: Ability to manage budgets, financial resources, and KPIs to achieve business goals.

About You:

We are looking for a talented and experienced Operations Director who shares our passion for delivering exceptional customer experiences and achieving business success.

If you are a results-driven leader with a proven track record in operations management, customer service, and financial management, we would love to hear from you.



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