Enrolment Associate

20 hours ago


London, Greater London, United Kingdom Australasian Recruitment Company Full time
Enrolment Associate Role

We are seeking a highly motivated and customer-focused Enrolment Associate to join our team at Australasian Recruitment Company. As an Enrolment Associate, you will play a key role in providing an effective and efficient information and booking service to customers, staff, and visitors.

Key Responsibilities:
  • Inputting data for course enrolments and bookings, including processing payments for customers
  • Reconciling card, cash, cheque, and voucher payment records against fees taken
  • Providing customer-centred information and booking services through multiple channels
  • Advocating for the business by liaising with customers to discuss their course needs and providing course advice
  • Taking ownership of customer issues and handling complaints sympathetically and proactively
  • Processing course enrolments and bookings, ensuring funding requirements are met and substantiated with evidence
  • Assessing, processing, and recording transfer and refund requests
Requirements:
  • Minimum 12 months in a customer service role
  • The ability to interact and engage with people face to face
  • Experience working in an office

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your CV to us for consideration.


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