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Engineering Services Manager

2 months ago


London, Greater London, United Kingdom JLL Full time

Job Summary

We are seeking an experienced Engineering Services Manager to join our team at JLL. As an Engineering Services Manager, you will be responsible for leading and managing engineering operations across various accounts and locations.

Key Responsibilities

  • Support the transition of new accounts, expansions, or renewals by utilizing JLL Corporate Solutions, standard processes, and best practices.
  • Evaluate clients/accounts for need, value, and readiness for Reliability & Asset Management and Engineering Services' activities.
  • Develop and implement strategies, systems, and action plans for the implementation of engineering solutions for client sites.
  • Implement action plans through various resources, including self, direct reports, matrixed reports, peers, clients, and third-party firms.
  • Monitor, communicate, and escalate project status.
  • Provide account team induction, onboarding, and training as per global new account engineering onboarding process and playbook.
  • Support the development and implementation of logbooks, engineering playbooks, and Safe Systems of Work.
  • Responsible for supporting new accounts in IFM business in implementing standards aligned with JCAP (JLL Client Assurance Programme): i.e., provide training, mentoring, auditing the IFM business for compliance against in-country statutory compliance and JLL best practice.
  • Act as a contact for engineering support to accounts.
  • Enforce a zero-tolerance policy to unsafe working practices and target a zero-accident rate.
  • Act as a Subject Matter Expert across interrelated workstreams, such as Business Solutioning, Transition Management, Operational Management, Project Management, Consultancy, Compliance, and Audit.
  • Provide additional technical support to the IFM account leadership (FM's) in areas such as Smart Building operation and IOC (Intelligent Operations Centre) to leverage efficiency through technology, escalation/crisis management for all accounts where JLL Engineering Services are engaged, and authorizing engineer (AE) support for High Voltage/Low Voltage, Confined Spaces, or Mechanical Pressure Systems.
  • Participate in the EMEA Engineering forum, driving innovation across accounts to ensure best practice is being implemented consistently.
  • Undertake RCA (Root Cause Analysis) following an incident and manage corrective actions to full reinstatement.

Requirements

  • 8-10 years of experience in engineering operations in IFM.
  • A university degree in engineering; electrical, mechanical, or civil. Preferably electrical or mechanical.
  • Direct experience leading/managing others and demonstrating followership.
  • Requires a continuous improvement mindset with an ability to promote change amongst teams.
  • Experience driving and deploying large-scale initiatives and programs across varied people, assets, and geographies.
  • Requires a general understanding and ability to demonstrate understanding of Engineering Delivery, commercial implications, and risk, and change management.
  • Demonstrated collaborative leadership skills and ability to quickly identify, respond to, and resolve issues.
  • Should have a broad understanding of various IFM commercial structures and implications of each related to operational delivery.
  • Demonstrated skill in influencing, key stakeholder management, and relationship management.
  • General understanding and experience with RE Outsourcing, and client needs and expectations.