Hospitality Experience Specialist

2 days ago


Farnborough, Hampshire, United Kingdom Village Hotels Full time
About Us

Village Hotels is a leading hospitality provider with over 4,500 employees across the UK. We pride ourselves on creating an inclusive workplace where employees can grow, learn, and be part of a community.

Our company values centre around delivering exceptional hospitality, making our guests welcome, and exceeding expectations with our products and services.

Job Description

We are seeking a skilled Beverage Expert and Customer Delight Creator to join our team at Village Hotels. As a key member of our staff, you will be responsible for crafting high-quality beverages and delivering exceptional customer service.

Your primary focus will be on building strong relationships with our customers, understanding their preferences, and presenting our products in an attractive manner.

Average salary: £22,000 - £28,000 per year, depending on experience and location.

Responsibilities

In this role, you will be responsible for:

  • Preparing high-quality beverages and presenting them in an attractive manner.
  • Providing exceptional customer service and ensuring that our guests have an outstanding experience at our hotel.
  • Building relationships with our customers and understanding their preferences.
  • Working effectively in a team environment to ensure seamless delivery of services.
Requirements

To succeed in this role, you should possess:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Basic knowledge of coffee-making and beverage preparation.
  • Flexibility to work varied shifts, including evenings and weekends.
What We Offer

As a valued member of our team, you can expect:

  • Complimentary full leisure club membership for you and a family member or friend worth £1,500 annually.
  • Employee discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive, and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.


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